Deputy Manager

Overview

In this role you will lead day-to-day specialist support services across New Milton and Southampton, guiding two individuals with learning disabilities and a bespoke complex-need case. You’ll work with families, health professionals, and agencies to deliver person-centred outcomes, while ensuring safety, hygiene, and KPI-aligned care. Reporting to the Registered Manager, you’ll provide operational oversight, develop staff, and model best practice across multiple services.

Pay / Benefits

• Refer a friend scheme up to 1000*
• Outstanding career development
• Blue Light Care discount package
• Employee Assistance Programme
• Company pension scheme

Responsibilities

• oversee multiple services to ensure regulatory and organizational standards are met
• line manage and develop staff including Care Managers, Seniors, and Support Workers
• drive KPI achievement and continuous improvement in operations and quality assurance
• maintain positive relationships with people we support, families, professionals, and stakeholders
• prepare and manage staff rotas to ensure efficient resource use and consistent care
• support budget management and financial discipline across services
• embed holistic, person-centred care values across all services
• manage safeguarding concerns and notifiable events with timely CQC reporting
• participate in meetings, document actions, and follow through to completion
• undertake shifts as needed to model best practice and support teams
• participate in on-call duties and deliver out-of-hours support
• adhere to all company policies and procedures
• perform other duties commensurate with the role

Key requirements

• QCF Level 4 or 5 / RMA / Health & Social Care or prepared to undertake
• experience supporting individuals with mental health needs in a health/social care or supported living environment
• leadership and management experience or proven Senior Support Worker background
• excellent verbal and written communication skills with ability to build relationships
• up-to-date knowledge of the care sector and regulatory framework
• experience supporting people with Learning Disabilities
• proficient IT skills (Word and Excel)
• valid UK Driving License

• excellent verbal and written communication
• relationship-building and stakeholder management
• leadership and people development
• Microsoft Word
• Microsoft Excel
• budget management

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