Global Head of Customer Analytics & CX Insights

QS Quacquarelli Symonds is seeking a Head of Customer Analytics to lead the global customer analytics framework across the lifecycle. You will govern CX data, optimize the CX technology ecosystem, and translate customer behaviours into actionable insights for retention and adoption.

You will partner with Customer Success, Sales, Product, Technology and Finance to ensure data integrity, reporting consistency and scalable processes in a hybrid working environment.

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