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Complex Care Manager
Location: Wolverhampton (office-based with regional travel across the West Midlands & Shropshire)
Salary: £35,000 – £40,000 per annum (depending on experience)
About the Role
We are looking for a dedicated Complex Deputy Care Manager to lead and oversee the safe delivery of community-based complex care packages for both adults and children across the West Midlands and Shropshire. You will play a vital role in ensuring our clients receive consistent, person-centred, and compliant care in their own homes.
This position is office-based in Wolverhampton, with regular travel to service users and commissioners. You will work closely with clinicians, ICBs/CCGs, local authorities, families, and our wider MDT, ensuring the highest standards of service and safety.
Key Responsibilities
- Set up and coordinate new care packages.
- Maintain existing services, ensuring high standards of care and compliance.
- Visit clients regularly, ensuring person-centred care is always delivered.
- Liaise with clinicians and MDTs to review complex care packages.
- Meet with local authorities, ICBs/CCGs, and other professionals.
- Complete and sign off care plans in line with regulatory requirements.
- Prepare and submit reports to commissioners as required.
- Provide leadership, supervision, and support to care teams.
- Complete supervisions, appraisals and team meetings
- Support with rota management
- Be part of the On Call rota
Requirements
- Minimum 5 years’ experience in community or domiciliary care.
- Experience in complex care (ventilation, spinal injury, tracheostomy, acquired brain injury, bowel care, etc.) is essential
- Proven experience working with both children and adults in complex settings.
- Strong leadership and client‑facing skills.
- Driver with access to a vehicle (essential)
- Ability to work flexibly – some packages may require early mornings, evenings, or weekend
- Office-based in Wolverhampton with regional travel.
Benefits
- Company pension
- Mileage paid for all client visits
- Opportunity to lead life-changing complex care services
What We Offer
- £33,000 – £36,000 per annum (depending on experience)
- Full support from our Complex Care leadership team
- Opportunities to grow into regional or strategic leadership
- Flexible working and autonomy within a supportive structure
- A chance to truly shape and influence high-quality care delivery in the community
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