Order Management & Post Sales Advisor

Overview

In this role you will manage the end-to-end order lifecycle, coordinating with sales, partners, and vendors to ensure accurate, timely delivery. You will resolve order queries, manage back orders and billing, and monitor profitability. You’ll support the sales team with stock, pricing, and bids while maintaining high attention to detail in a fast-growing tech environment. This role offers development, hybrid work, and a chance to impact customer experience at scale.

Pay / Benefits

• AXA Health Insurance and Dental Plan Options
• Rising holiday allowance
• Birthday day off
• Employee Referral Bonus
• Employee discounts and wellness perks
• Modern offices with breakout spaces and wellness room

Responsibilities

• Manage end-to-end order processing and fulfillment
• Collaborate with Sales, partners, and vendors to handle complex orders
• Process orders and select appropriate processing methods
• Handle order queries (ETA, licenses, POD)
• Manage back orders and billing
• Monitor currency exchange and profitability
• Support sales with P&A, stock quotes, and bids

Key requirements

• Experience in a Customer Service/Administrative/Order Processing environment
• Attention to detail and accuracy
• Effective communication (phone, email, in-person)
• Proficient PC skills including Outlook, Word, Excel
• Desire to learn and grow

• Strong communication skills
• Detail-oriented
• Collaborative mindset
• Proactive learning orientation
• Microsoft Office (Outlook, Word, Excel)

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