Customer Experience & Complaints Specialist (Aftersales)

Company: ABL Recruitment
Apply for the Customer Experience & Complaints Specialist (Aftersales)
Location: London
Job Description:

A rapidly growing international automotive brand in London, UK, is seeking a Customer Experiences and Complaint Specialist to enhance aftersales operations and customer experience across the UK. Reporting to the Senior Regional Aftersales Manager, you will manage complaints, monitor satisfaction, and drive service quality improvements.

The role focuses on reducing escalations, improving customer retention, and strengthening brand reputation through data-driven insights and cross-department

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Posted: October 7th, 2026