Company: The Go-Ahead Group
Location: London
Job Description:
At GTS, we’re redefining the customer experience on the Elizabeth line. We’re looking for a dynamic Duty Customer Experience Manager to cover a 6 month fixed term contract to lead frontline teams, support passengers across their entire journey, and uphold the highest operational and safety standards.
You’ll be the visible face of the station – motivating teams, resolving service disruptions, and continuously improving service delivery.
In this role you’ll:
- Set high service standards and lead by example
- Handle disruption and ensure clear, timely communication
- Monitor station safety, cleanliness, and presentation
- Support performance targets and revenue protection
- Work with stakeholders and partners to enhance service
What we’re Looking For:
- Strong people skills and a proactive mindset
- Solid operational understanding
- Previous experience in customer-facing roles
- Desire to coach, assess and develop teams
- Flexibility to work rotating shifts
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Posted: October 7th, 2026