Sr. Account Manager

Overview

In this role, you will manage and grow a portfolio of clients within Rakuten Advertising, driving revenue and retention. You’ll mentor junior colleagues, craft execution plans, and act as a subject matter expert for Rakuten Marketing systems. You will lead proactive, solution-focused client engagements and coordinate cross-functional efforts to deliver outcomes. The role centers on strengthening client relationships, optimizing performance, and contributing to team initiatives with a strategic mindset.

Responsibilities

• Assess overall health of client relationships and identify optimization opportunities
• Define strategies for account management aligned with company objectives
• Develop complex client solutions and measurable plans to improve satisfaction and retention
• Conduct advanced client data analyses to derive actionable insights
• Standardize and enhance client management workflows for efficiency
• Collaborate with cross-functional teams to ensure seamless service delivery
• Improve engagement metrics with data-driven strategies
• Coach junior team members to grow client-management capabilities
• Lead department-wide initiatives to elevate client satisfaction
• Oversee account programs, execute on developments, and monitor health of the program
• Support senior lead on execution plans and prioritize tasks for client work
• Maintain strong client relationships at all levels and manage client input and approvals
• Review program performance with clients to set realistic strategic goals

Key requirements

• 6+ years of digital marketing experience including client service
• BA degree in Marketing preferred
• Microsoft Office proficiency, especially Excel and PowerPoint (intermediate)
• Experience in building strong client relationships, advisory, and upselling
• Excellent written and verbal communication
• Fluent in English
• 5-7 years relevant work experience (minimum)
• Bachelor’s Degree Required
• Master’s Degree Preferred

• strong customer service and negotiation
• diplomacy in translating client requirements
• clear and effective communication
• Excel
• PowerPoint
• data analysis

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