Senior Account Manager

Overview

In this role you will manage day-to-day client relationships and delivery for UK healthcare and life sciences accounts. You will coordinate cross-functional teams to keep work on brief, on time, and on scope, while supporting budgets, timelines, and change requests. You will prepare client-facing materials and status updates with clear next steps, and monitor risks and regulatory review requirements to ensure compliant, high-quality delivery. You will collaborate with Strategy, Creative, Medical, Project Management, and Production to drive strong client service and impact for the business.

Responsibilities

• Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical account work
• Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope
• Support scopes, estimates, timelines, budgets, and change requests in partnership with Project Management and account leadership
• Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps
• Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery

Key requirements

• 5+ years of client service experience in an advertising/marketing agency with ownership of day-to-day client relationships
• 2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes
• Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables
• Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts
• Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes
• Experience supporting budgets, timelines, resource needs, and change requests on agency projects

• build trusted client relationships through proactive communication
• problem-solving and accountability
• clear, proactive communication with internal teams and clients
• Veeva
• Zinc
• PromoMats

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