Guest Experience Lead – Front Office & Nights

Eden Hotel Collection Limited in Cheltenham is seeking a Reception Manager to oversee front of house operations, including Reception and night shifts, ensuring guest satisfaction and repeat business through a professional, guest-focused approach.

The role requires coaching the team in customer service and selling skills, maintaining high standards, and driving upsell opportunities to maximise revenue across our award-winning properties. A welcoming, collaborative leader will thrive here.

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