Reception Manager: Guest Experience Leader

Company: Hotel Indigo – Reception
Apply for the Reception Manager: Guest Experience Leader
Location: City of Westminster
Job Description:

Criterion Hospitality is seeking a passionate Reception Manager to lead the Front Office Team at its London properties. You will steer day-to-day operations of the reception, ensuring exceptional guest experiences from arrival to departure with energy, organisation and warmth.

In this role you will develop your team, manage rotas, monitor performance, and collaborate with other departments to exceed guest expectations while maintaining compliance with health and safety protocols.

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Posted: September 1st, 2026