Central Operations Manager
Victoria | Hybrid – 3 days in the office | £50k-£60k dependent on experience
Love solving problems, improving processes and making things work better?
Our client is looking for an experienced Central Operations Manager to play a key role in keeping their UK & Ireland operation running smoothly and supporting continued growth.
This is a varied, hands-on role where you’ll take ownership of systems, processes, operational support, projects and people, working closely with franchisees, internal teams and external partners.
What you’ll be doing
- Managing and improving core operational systems and processes.
- Acting as the first point of escalation for operational issues and seeing problems through to resolution.
- Leading the Member Solutions function and supporting excellent customer service.
- Coordinating day-to-day IT requirements and external technology providers.
- Delivering operational projects and supporting the implementation of new systems and initiatives.
- Using data and insight to identify opportunities for improvement.
- Building strong relationships across the business and ensuring solutions genuinely meet network needs.
What we’re looking for
You’ll have 5+ years’ experience in operations, systems, project management, business improvement or a similar role, along with:
- Strong operational and project management experience.
- A natural ability to solve problems and improve processes.
- Confidence working with systems, technology and external providers.
- Experience leading and developing people.
- Excellent communication and stakeholder management skills.
- The ability to manage multiple priorities in a fast-paced environment.
Experience within franchising, multi-site, fitness, retail or another network-based business would be a real advantage.
Why join?
You’ll have genuine ownership and the opportunity to make a visible difference – helping shape the systems, processes and support that enable a growing network to thrive.
If you’re someone who takes ownership, sees opportunities, gets things done and loves making things better, we’d love to hear from you.
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