Commercial Manager PMI

Overview

In this role you will own and grow a designated PMI account, driving retention, revenue growth and customer satisfaction. You will also support a major insurer relationship and work cross-functionally to deliver excellent service across Hospital and Physiotherapy services. You’ll identify commercial opportunities, shape strategies with Partnership Development Directors, and contribute to wider commercial objectives. This is a chance to develop strategic account management skills in a mission-driven healthcare organisation that values collaboration and impact.

Pay / Benefits

• free gym membership
• health assessments
• retail discounts
• pension options

Responsibilities

• Own and manage a designated PMI account, focusing on relationship management, retention, revenue growth and customer satisfaction.
• Support a major insurer relationship with day-to-day account activity and contribute to broader commercial objectives.
• Identify and develop opportunities to grow revenue across Hospital and Physiotherapy service lines, supporting portfolio targets.
• Build strong stakeholder relationships, acting as a trusted partner and ensuring customer needs are understood and addressed.
• Manage service performance, customer feedback and escalations, coordinating with internal teams to meet commitments.
• Provide customer and market insight to inform product development, commercial initiatives, tender activity and strategic planning.
• Collaborate with Commercial, Operations, Marketing, Finance, Digital and Clinical teams to ensure a seamless customer experience.

Key requirements

• Experience in account management, commercial relationship management or business development in healthcare, insurance or similar complex service environments.
• Proven ability to build and maintain customer relationships while delivering revenue growth and commercial objectives.
• Strong stakeholder management, communication, negotiation and influencing skills across multiple organisational levels.
• Commercially aware with the ability to interpret performance data, identify opportunities and translate insights into action.
• Highly organised and collaborative, able to manage multiple priorities and support team performance and customer success.

• stakeholder management
• communication
• negotiation
• performance data interpretation
• tender activity involvement
• cross-functional collaboration

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