Service Management Graduate Trainee(Sponsorship Available)

Job Description

Job Responsibilities

n

n
• Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.

n

• Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.

n

• Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.

n

• Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.

n

• Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.

n

n

n

Job Requirements

n

n
• Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.

n

• Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.

n

• Understanding of after-sales service processes with solid relevant technical knowledge.

n

• Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.

n

• Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).

n

• Good command of English.

n

• Strong sense of responsibility and excellent communication and coordination skills.

n

n

…