Head of Product

About the team:

In order to scale our platform at loveholidays, we have split it into four departments made up of cross functional product teams, all operating in an agile environment.

• Selling department is responsible for building the best holiday search experience for customers – searching through trillions of offers and ensuring a seamless checkout experience through both our app and web as well as providing our selling commercial teams the tools they need to optimise our marketing activity, on site experience and pricing. Areas of responsibility include our search platform, checkout, revenue management platform, performance marketing platform, CRM platform and content engineering.
• Managing – Looks after the entire post-booking journey, from managing the customers booking through our app to the call centre tooling and chatbot that services all our customers’ needs.
• Supplying – the teams responsible for hotel, flight and ancillary supplier integrations, including data ingestion and reservation APIs, with a focus on optimising breadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components.
• Core engineering – the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems are built on – such as our infrastructure and content management systems.

Your day-to-day:

• Set and manage the Selling platform strategy alongside the Head of Engineering and Director of Design & Research
• Work closely with the VP of Product, CPO and other Heads of Product to align on our overall product strategy and collaborate with key commercial partners including marketing and supply
• Drive product development and delivery through amazing prioritisation, setting the pace of the teams and unblocking execution
• Drive a detailed understanding of the performance of our selling product and its impact to both short and long term trading performance – driving a culture of commercial impact and delivery throughout the selling platform teams
• Define and monitor our Platform Selling KPIs and evolve them over time as the business changes
• Manage, grow and mentor a group of PMs across the Selling department
• Work closely with our designers on product discovery, and research by deeply understanding our customers and their needs
• Work with internal stakeholders including the CMO, CPO and CDO, communicate progress through steering with the leadership team and be part of product leadership to steer other product areas
• Manage the Selling product budget and evolve the team structures alongside the Head of Engineering

Your skillset:

• Proven experience in product management ideally focused on B2C marketplaces, and have held a Lead / Leadership position in product or technology
• Successful in shipping new and existing customer products and can talk about key metrics and failures around them
• Great written and verbal communication skills and an ability to bring stakeholders on the Selling journey
• Experience in product analytics and tools like BigQuery to unlock insights and give the team visibility into metrics
• You’ve worked in cross functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery
• A passion for building exceptional products that delight customers and drive business value

Perks of joining us:

• Company pension contributions at 5%.
• Individualised training budget for you to learn on the job and level yourself up.
• Discounted holidays for you, your family and friends.
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
• Ability to buy and sell annual leave.
• Cycle to work scheme, season ticket loan and eye care vouchers.

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

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