Job Description
Job Title: Technical Support Specialist
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Location: UK
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I. Mission of the Role
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As a key bridge between our product and clinical applications, you will
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be responsible for providing professional product training, treatment
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plan explanation, and full-cycle technical support to doctors and
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customers. Your work will ensure accurate and effective clinical use of ourproducts, while continuously enhancing customer satisfaction.
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II. Core Responsibilities
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1. Conduct medical product and system training for doctors, covering
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product operation, system usage, and related medical knowledge
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through online or offline sessions.
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2. Communicate with doctors in the UK regarding patient cases,
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interpret the logic of Smartee treatment plans, and answer clinical
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questions.
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3. Provide pre‑ sale and after‑ sale technical support to ensure timely
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and accurate guidance for customers throughout the product
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journey.
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4. Support industry exhibitions, academic conferences, and corporate
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events in the UK by delivering product demonstrations, technical
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presentations, and medical content.
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5. Respond to medical and technical inquiries from customers, maintain
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positive client relationships, and continuously improve service
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satisfaction.
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6. Perform other duties as assigned by management.
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III. Requirements
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1. Essential: Solid medical knowledge or in- depth experience in digital design
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for clear aligners (e.g., understanding of tooth movement animation,
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appliance manufacturing logic).
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- Excellent communication skills in English, both written and verbal,
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with the ability to convey complex technical and clinical information clearly to doctors.
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- Strong learning ability and problem- solving skills, able to quickly grasp new product logic and adapt to a cross- cultural, collaborative work environment.
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2. Preferred:
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- 3‑ 5 years of experience as an animator/designer in the clear aligner industry, familiar with the end‑ to‑ end digital design‑ to‑ production process.
- Medical education background or clinical work experience in a hospital setting (especially in dentistry, orthodontics, or related fields).
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IV. We Offer
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- A clear career development path and internal promotion opportunities.
- An open, collaborative, and growth‑ oriented work environment.
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