Service Management Team Lead – Data-Driven Delivery

Virgin Media O2 is seeking a Service Management Team Lead to guide a team of Service Managers and deliver high-quality, commercially effective services to our B2B customers across Birmingham, London, Manchester, Peterborough, Reading, and Sheffield.

In this leadership role, you will set the direction for service excellence, use data-led insights to improve performance, and collaborate with Sales, Technology, and Customer Experience to unlock growth opportunities.

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