FCA Regulated Complaints Resolution Specialist

Goodlord is seeking a complaints handler based in Lincoln, working two days per week from our Lincoln City Centre office and the remaining three days remotely (or in the office if you prefer). You’ll be part of our central complaints function, ensuring customers receive timely, fair and regulated complaint resolutions.

You’ll manage the complaints inbox, acknowledge timelines, handle cases in line with FCA procedures, maintain records, investigate with cross-team collaboration, and write

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