Client Operations Executive

Arden White are working with a leading organisation within advanced manufacturing and supply chain solutions, supporting high‑profile sectors including aerospace, defence and engineering. Due to continued growth, they are seeking a highly organised and customer‑focused Client Operations Executive to join their operations team.

Responsibilities

• Manage and process customer orders through ERP systems, ensuring accuracy across the full lifecycle
• Monitor order progress from receipt through to delivery, maintaining visibility of commitments
• Act as the primary operational contact for assigned customers, providing regular updates on order status and risks
• Coordinate deliveries with procurement, warehouse and logistics teams to meet agreed schedules
• Proactively identify and manage delivery risks, implementing recovery plans where required
• Produce customer performance reports and KPI dashboards to support internal and external reviews
• Maintain accurate data, documentation and records across all systems
• Work cross‑functionally to resolve operational challenges and ensure customer requirements are met
• Support continuous improvement initiatives to enhance service delivery and operational efficiency

Essential Requirements

• Experience within customer service, operations, account support or order management
• Strong organisational and administrative skills with excellent attention to detail
• Experience working with ERP systems
• Excellent communication skills, both written and verbal
• Ability to prioritise workload and manage multiple tasks in a fast‑paced environment
• Proficient in Microsoft Office, particularly Excel and Outlook

Desirable Requirements

• Experience within manufacturing, supply chain or engineering environments
• Understanding of procurement and logistics processes
• Experience producing customer reports and KPI analysis

Benefits

• Competitive salary with bonus opportunity
• Career development within a growing organisation
• Exposure to high‑profile sectors including aerospace and defence
• Supportive and collaborative working environment

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