Sales and Service Administrator, Harrods

Overview

In this role you support CHANEL’s luxury client experience at the London boutique, handling compliant sales operations and trusted client interactions. You work closely with the team to ensure accurate POS processes, data integrity, and seamless service across the client journey. You will solve transactional and administrative challenges with care, contributing to brand loyalty and efficient boutique operations. This position offers impact through precise control, collaboration, and high standards of selling knowledge.

Pay / Benefits

• Private Medical Insurance
• Online GP and 24/7 appointments
• Cycle Scheme
• Pension and Life Assurance
• Retail Discounts across retailers
• Employee Assistance Programmes

Responsibilities

• Open/close Point of Sales and verify float readiness
• Engage with clients to complete transactional aspects of sales
• Follow POS Compliance Manual and regulatory requirements
• Build and maintain strong client relationships and communicate updates
• Front of House duties: replenish stationery and data capture materials
• Ensure stock accuracy via RFID and sell-through records
• Maintain boutique tracker for quota management
• Update client data and manage GDPR/compliant CRM records
• Process remote Pay by Link transactions via Adyen portal with accuracy
• Demonstrate courteous, reliable, flexible teamwork and positive morale
• Participate in training and use high selling standards
• Attend meetings and contribute to team discussions
• Maintain confidentiality of company information

Key requirements

• Excellent customer service and problem-solving skills
• Collaborative mindset and ability to stay calm under pressure
• Strong administrative and verbal communication skills
• Meticulous attention to detail
• Experience in managing workflow and meeting deadlines
• Ability to spot unusual activity and maintain data integrity
• Knowledge of POS, RFID or related systems (desirable)
• Familiarity with GDPR/CRM processes (desirable)
• Comfort with processing payments and transactional complexity

• customer-centric
• collaborative
• calm under pressure
• CRM proficiency
• GDPR/data compliance
• RFID stock management

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