Stability & Resiliency Governance – Applications Support – Assistant Vice President

Overview

In this role you support stability and resiliency governance within Citi’s Production Management organization. You’ll work with senior colleagues to learn governance frameworks, contribute to data-driven stability efforts, and help improve processes in a highly regulated banking environment. The role offers hands-on exposure to risk management, reporting, and continuous improvement, with mentorship and potential hybrid work. You will join a team that drives reliability across global production management.

Pay / Benefits

• 27 days annual leave (plus bank holidays)
• Discretionary annual performance-related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave”,”Special discounts for employees, family, and friends”,”Access to learning and development resources

Responsibilities

• Generate and prepare monthly stability metrics and reports for diverse business units
• Monitor KPIs for application stability and flag anomalies
• Learn and apply AI and automation tools to reduce manual toil
• Contribute to documenting best practices for continuous service improvement
• Assist thematic data analysis of stability data and surface actionable recommendations
• Support Focus and Intensive Care application improvement programs with data gathering and reporting
• Assist annual Attestation and Review processes for artifacts like Change Risk Index and Market Event Management
• Contribute to data quality initiatives and streamline processes
• Participate in continuous improvement activities for stability governance products and frameworks
• Support Production Management Strategy through research and coordination tasks
• Assist with projects and ad-hoc requests across the team’s portfolio

Key requirements

• Collaborate effectively within a team and communicate clearly with stakeholders
• Foundational analytical and problem-solving skills
• Strong attention to detail and accuracy
• Adaptability to changing priorities in a fast-paced environment
• Curiosity and growth mindset with willingness to learn new processes/tools
• Working knowledge of data analysis concepts; comfort with datasets; exposure to data transformation or reporting tools is a plus
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
• Bachelor’s degree or equivalent experience
• Some exposure to IT governance, production support, or risk management in banking/financial services is advantageous but not required

• Collaboration
• Clear communication
• Analytical mindset
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Data analysis concepts
• Exposure to data transformation or reporting tools

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