Operations Team Manager – Responsive Repairs
North East £47,535 + Car Allowance Permanent INDM1
Service Care Solutions are currently working with a leading housing provider in the North East who are looking to appoint an experienced Operations Team Manager – Responsive Repairs. This is a new role within a wider team of Operations Team Managers, with responsibility for managing a team of around 12 tradespeople delivering Responsive Repairs across the North East. The role will have a particular focus on Damp & Mould, Pest Control and Heating, alongside supporting the organisation with the ongoing implementation of Phase 2 of Awaab’s Law.
Key Responsibilities
- Managing and supporting a team of around 12 repairs/trades operatives
- Overseeing the delivery of Responsive Repairs across the North East
- Monitoring KPIs, SLAs, quality, cost and customer satisfaction
- Managing performance and providing coaching and support to your team
- Overseeing repairs relating to Damp & Mould, Pest Control and Heating
- Supporting the delivery and implementation of Awaab’s Law requirements
- Managing contractor performance and ensuring value for money
- Dealing with customer queries, complaints and escalated repairs
- Providing operational support during major incidents and emergency situations
- Ensuring all repairs are delivered in line with health & safety, regulatory and organisational requirements
- Identifying opportunities to improve the Responsive Repairs service
About You
We’re looking for someone with a strong background in Responsive Repairs / Housing Maintenance, ideally gained within a Local Authority or Housing Association environment. You’ll ideally have:
- Previous management experience within Responsive Repairs or Housing Maintenance
- Experience managing tradespeople or repairs operatives
- Strong knowledge of social housing repairs and maintenance
- Experience dealing with Damp & Mould and housing-related health hazards
- A good understanding of Awaab’s Law, HHSRS and current housing legislation
- Experience managing performance, KPIs and service standards
- Strong communication and stakeholder management skills
- A trade or technical background would be highly desirable
- A full UK driving licence
This would suit an experienced Repairs Manager, Responsive Repairs Manager, Maintenance Manager, Operations Manager or Senior Repairs Supervisor looking for their next step.
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