You will
also identify opportunities to grow our relationships and work with the wider business to deliver excellent service.
Your Tasks
- Build strong relationships with customers and act as their trusted advisor.
- Improve the customer experience, encourage engagement, and support organic growth.
- Take ownership of customer issues and see them through to resolution.
- Support revenue growth by maintaining existing business and identifying new opportunities in collaboration with business development teams.
- Anticipate challenges, share best practice, and suggest ideas to improve the customer journey.
- Provide post-sale support and ensure a smooth transition from acquisition to ongoing account management.
- Stay up to date with industry developments and apply best practice where relevant.
Your Profile
- Degree in Business Administration, Legal Studies, or equivalent experience.
- Experience in Customer Success, Account Management, or a similar client-facing role.
- Experience providing customer service support and resolving customer issues.
- Strong written and verbal communication skills in English.
- Strong written and verbal communication skills in German.
- Excellent interpersonal skills and confidence working directly with clients.
- Strong problem-solving skills and the ability to manage several priorities at once.
- A self-motivated, goal-oriented approach.
- A collaborative mindset and the ability to work well across different departments.
Desirable Skills
- Awareness of the latest technology trends and applications in the IP industry.
- Familiarity with Salesforce.
- Experience in IP lifecycle management from a client perspective.
- Additional European language skills are a plus.
If you are customer-focused, proactive, and enjoy building strong relationships, we would be pleased to hear from you.
Requirements:Experience as a business development manager, sales executive, or in a relevant role is essential Proven successful sales track record Fluent in English Understands the market and industry trends Effective communication and negotiation Experience in building strong relationships with clients Desired: Experience in customer support Familiarity with tools like Microsoft Office and CRM software (such as Salesforce) A bachelor’s degree in business administration, sales, or a relevant field (such as marketing)
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