Technical Support Engineer

Key Objectives of the Role

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices




• Provide responsive, hands-on support for our field-based engineers, systems and customers




• Commissioning support for our professional services team




• Maintain documentation for processes, systems, assets, and credentials




• Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands-on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.

We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.

In this role, you’ll:

• Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.




• FAT testing of systems and solutions in our Manchester facility.




• Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.




• Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.




• Support platform / system / security upgrades on customer / hosted / maintained systems.




• Maintain / Create documentation for systems and processes.

Qualifications, Knowledge, Skill and Experience (Required to perform the job)

Essential

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.




• IT Support / helpdesk experience




• Experience of Patching, System upgrades, Remote access support




• Strong communication and a self-driven approach

Desirable

• Experience with FAT testing




• Familiarity with SQL / Database technologies




• Experience integrating platforms and systems




• Active certifications in relevant Security / IT / Networking areas

Personal Qualities

• Self-motivated and proactive




• Strong analytical and problem-solving mindset




• Comfortable working in a dynamic, small-team environment




• Holds a full UK driving licence and has access to own transport

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