Senior Service Desk Lead & Incident Owner

WallStreetDocs Ltd is seeking an experienced Service Support Analyst to join our global Service Desk. You will own incidents, investigate issues and communicate clearly with customers to drive timely resolutions.

You will troubleshoot API, logs and integration problems, collaborate with Product, Engineering and Operations, mentor colleagues and contribute to process improvements in a fast-paced fintech SaaS environment. Fluent English is required.

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