Member Experience Officer – 9-Month FTC, Hybrid

The Chartered Institute of Housing (CIH) is seeking a Membership Support Officer on a 9-month maternity cover contract. This hybrid role combines home and CIH office work, with 35 hours per week and a clear focus on delivering excellent member experiences.

You will manage enquiries, support membership growth and renewals, and maintain accurate records in the CIH database, while contributing to a positive, responsive customer journey for our members and customers.

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