Lightwell Security Technical Account Manager (Middleware)

Overview

As Security TAM for Lightwell, you serve as a trusted advisor and SME, bridging customers and engineering to accelerate development lifecycles and secure software supply chains. You mentor customer teams on security best practices, contribute to knowledge bases, and shape scalable solution patterns. You will collaborate with product security, engineering, and support to resolve complex issues and drive long-term enterprise success, all within Red Hat’s open-source-driven culture.

Responsibilities

• Liaise with Product Security, partners, and customer security and operations teams on security paradigms
• Facilitate customer use of the Lightwell clearinghouse for triage, patching, and backporting
• Provide best practices for consumption of Lightwell remediated libraries as part of the software development lifecycle
• Develop customer engagement plans, maintain environment documentation, and respond to support requests
• Partner with engineering, product management, and support teams to debug and resolve technical issues
• Mentor customer teams on security best practices and contribute to the Red Hat knowledge base
• Develop solution patterns to guide platform adoption and ensure long-term enterprise success

Key requirements

• 10+ years of experience in a software development, security role, customer support, engineering, or QA
• Strategic advisory experience to senior IT and business executives
• Applied knowledge of agile, scrum, and DevOps methodologies
• Deep understanding of software supply chains, CI/CD
• Advanced expertise in containerized deployment (OpenShift, Kubernetes) and non-containerized deployment (Ansible/AAP)
• Familiarity with image building (Docker, Podman) and version control (git)
• Experience with artifact repositories (Red Hat Quay, JFrog Artifactory, Sonatype Nexus, uDeploy)
• Hands-on knowledge of workflow tools (Jenkins, GitLab Pipelines, GitHub Workflows, OpenShift GitOps, Red Hat Pipelines)
• Advanced knowledge of unit testing (JUnit, pytest) and governance automation checks
• Understanding of library versioning (semver) and the Java ecosystem
• Outstanding written and verbal communication skills
• Associate’s, Bachelor’s degree, or higher in computer science or a technical discipline
• Willingness to travel internationally and to customer locations
• Executive presence and communication skills in English

• Outstanding written and verbal communication
• Executive presence
• Collaboration with cross-functional teams
• OpenShift
• Kubernetes
• Ansible/AAP

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