Company: Grupo Santander
Location: Milton Keynes
Job Description:
Overview
In this role you will design, implement and optimise large-scale IT platforms, guiding a team of platform engineers to deliver reliable, scalable infrastructure. You will partner with cross-functional teams to align with the applications strategy and drive incident response, capacity planning and continuous improvement. You will influence roadmaps, mentor engineers and manage vendor relationships in a regulated, risk-conscious environment. This is a chance to shape Santander’s technology platform and support its customer-centric transformation.
Pay / Benefits
- 30 days’ holiday
- car allowance
- private medical insurance
- life and income protection insurance
- employee share plans
- wellbeing support and flexibility
Responsibilities
- Lead IT infrastructure work and allocate resources for new projects, ensuring alignment with applications strategy.
- Provide senior technical leadership and guidance on platform design, implementation and troubleshooting.
- Plan and operate day-to-day infrastructure delivery, capacity planning, and service renewal to meet current and future needs.
- Own incident response for platform issues, drive root cause analysis and preventative actions.
- Deliver end-to-end service with SLA management, capacity planning and renewal planning.
- Resolve complex performance issues and optimise platform and application efficiency.
- Communicate platform updates and roadmaps to stakeholders and leadership.
- Manage vendor relationships and oversee third-party contractors.
- Mentor engineers, promote innovation and maintain a culture of accountability.
- Oversee internal budgets and manage teams maintaining the IT infrastructure estate.
- Promote risk-aware behaviours and ensure compliance with regulatory frameworks.
Key requirements
- Extensive experience designing, implementing and supporting large-scale IT infrastructure and platforms.
- Proven track record leading complex technology projects and platform initiatives.
- Strong incident management experience, including major incidents and RCA.
- Capacity planning, performance optimisation and scalability expertise.
- Technical leadership, mentoring and engineering best practices.
- Background in server OS, distributed systems and platform architecture.
- Experience working with cross-functional teams and translating technical concepts for business stakeholders.
- Vendor/third-party management experience; ability to manage contracts and performance.
- Experience contributing to roadmaps, transformation programmes and agile delivery.
- Regulated environment experience with risk, compliance and governance awareness.
- Strong communication and stakeholder management, ability to lead across teams.
- Strong leadership and mentoring
- Clear communication to technical and non-technical stakeholders
- Stakeholder management and influence
- Large-scale IT infrastructure
- Incident management and RCA
- Capacity planning and performance optimisation
…
Posted: October 8th, 2026