Learning and Development Manager

Job Description

Learning & Development Manager

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Location: London (4 days per week in the office)

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Salary: Competitive + Benefits

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A well-established and highly regarded London-based organisation is seeking an experienced Learning & Development Manager to join its HR team in a standalone role.

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Reporting to the Chief People Officer, you will play a key role in developing employees across the business, ensuring teams have the skills, knowledge, and support needed to deliver exceptional service and performance.

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This position offers the opportunity to shape learning initiatives, enhance employee experience, and foster a culture of continuous development.

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Key Responsibilities

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• Design and deliver the annual learning and development plan, identifying training needs across the business.

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• Develop and manage engaging induction programmes for new starters.

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• Create and deliver customer service and operational training through workshops, classroom sessions, coaching, and on-the-job learning.

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• Support managers with employee development, succession planning, and performance conversations.

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• Manage the training calendar, ensuring programmes align with business priorities and budgets.

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• Support recruitment activities, including assessment centres and interview processes where required.

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• Evaluate the effectiveness of training initiatives and make continuous improvements.

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• Maintain training records, reporting, certification, and learning administration.

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• Build strong relationships with stakeholders to support business objectives and identify development opportunities.

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• Ensure all learning activities comply with relevant policies, legislation, and best practice.

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About You

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Essential

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• Proven experience designing and delivering training through a variety of learning methods.

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• Experience delivering customer service training within retail, hospitality, leisure, transport, or other customer-facing environments.

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• Excellent communication, presentation, and stakeholder management skills.

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• Strong coaching and mentoring ability.

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• Positive, proactive, and organised approach.

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• Passion for employee development and continuous improvement.

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Desirable

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• Experience delivering diversity and inclusion training.

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• Exposure to recruitment and talent acquisition activities.

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• Experience delivering Challenge 25 or other compliance-based training.

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Ideally you will have a background workin in a travel, leisure, hospitality or tranpsort sector, preferably privately owned and be used to an agile, fast-paced was of working

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If you are passionate about developing people and creating engaging learning experiences, we would love to hear from you.

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