Customer Services Manager — Lead CX Team (Hybrid)

Healthxchange is seeking a Customer Services Manager in Reading with hybrid working arrangements (2 days WFH). You will lead a team of Customer Services Executives, coach performance, ensure regulatory compliance, and drive customer satisfaction and retention while partnering with the sales and quality teams.

The role reports to the Customer Experience Director, involves shift planning, KPI reporting, and processes improvement to support the business needs in a regulated environment.

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