UK Customer Service Lead – Wealth Management & CX

Moneyfarm London seeks a hands-on, first-line manager to lead the UK customer service team. You will own day-to-day service delivery across phone, email and chat, set clear standards, measure outcomes, and coach a team toward excellence.

You will work with Customer Experience and other managers to identify issues, drive improvements, ensure regulatory compliance, and balance peak workloads. The role offers a flexible hybrid working model in a fast-growing fintech.

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