Sr. Program Manager, Operations, Amazon

Overview

As Senior Program Manager in SOAP, you own end-to-end operations for a regional market, ensuring policy alignment, performance visibility, and scalable, cross-functional solutions. You will partner with Legal, Compliance, Product, Engineering, and dealer networks to drive operational excellence and regional expansion. You’ll diagnose systemic issues via root cause analysis and build repeatable frameworks that scale beyond one geography. This role offers impact across customer journey touchpoints and regulatory landscapes, shaping the international operating model and customer experience.

Responsibilities

• Implement and localize operational policies and SOPs for international markets in collaboration with Legal, Compliance, and Policy teams
• Build telemetry and dashboards to provide leadership with clear regional performance visibility and early risk/opportunity signals
• Monitor KPIs across the customer journey and own gap closure when targets are missed
• Partner with cross-functional teams (Product, Engineering, Customer Service, Dealer Operations, Finance) to remove blockers and align on priorities
• Define business requirements, success criteria, and rollback triggers for region launches; assess operational readiness for sustained operations
• Create repeatable launch frameworks, playbooks, and scalable mechanisms for other regions
• Communicate operational changes and milestones to senior leadership with clear narratives and program updates
• Lead continuous improvement through root cause analysis of systemic issues and durable corrective actions
• Leverage automation and AI-driven tooling to increase efficiency and enable high-velocity decision making

Key requirements

• Experience using data and metrics to drive improvements
• Experience owning program strategy and end-to-end delivery with senior leadership communication
• Experience cross-functional collaboration with tech and non-tech teams
• Experience implementing repeatable processes and driving automation or standardization
• Experience in program or project management
• Experience in sales or sales support
• Experience working on complex global or country-wide initiatives

• cross-functional collaboration
• data-driven decision making
• ambiguous problem solving
• SQL
• Power BI
• Python

…