Customer Experience Leader — Certification & Compliance

Company: Kiwa
Apply for the Customer Experience Leader — Certification & Compliance
Location: Dunstable
Job Description:

Kiwa, delivering TIC services globally, is seeking a Certification Manager to spearhead the Customer Experience function from our Dunstable base. You will lead a high-performing team, oversee onboarding, quotations, contract reviews and certification support across the lifecycle, and drive improvements using KPI data and stakeholder insights.

The role requires strong governance, cross-functional collaboration and ensuring audit readiness across internal and accreditation processes, with a hybrid

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Posted: October 8th, 2026