Product Owner – Voice SVS

• Bring proven Product Owner or Product Manager experience delivering telephony or contact centre capabilities on Genesys platforms
• Demonstrate hands-on experience with Genesys Cloud CX including ownership of roadmap and backlog and delivery of voice outcomes such as IVR, routing, outbound and telephony integration
• Apply strong requirements gathering and analysis to translate business processes into clear functional and non-functional requirements with robust acceptance criteria
• Partner effectively with senior stakeholders across geographies and cultures using clear communication, facilitation, negotiation and influencing skills
• Establish success criteria and KPIs then interpret data to prioritise work using ROI and value-based approaches
• Engage engineering teams on feasibility, design decisions, quality and technical debt using a solid technical foundation
• Coordinate delivery across multiple teams to manage dependencies, trade-offs and competing priorities in an interdependent environment
• Operate comfortably with platform run responsibilities including operational readiness, stability and release cadence expectations

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