Enterprise Customer Success Manager (English/Spanish Speaking)

Overview

In this role you will serve as a strategic advisor for a portfolio of enterprise customers, shaping success plans that drive adoption, retention, and growth. You will collaborate with cross-functional teams to align FreedomPay solutions with customer objectives and lead business reviews at executive levels. You’ll leverage data-driven insights and AI-enabled tools to scale customer success processes in a fast-paced, global environment. This role offers visibility across global markets and opportunities to influence product and service improvements.

Pay / Benefits

• medical, prescription, dental and vision coverage
• Life Insurance
• Retirement Plans with company match
• commission sharing plan
• flexible hybrid working environment
• parental and other leave programs

Responsibilities

• Act as primary strategic advisor for enterprise/global accounts and engage executive stakeholders
• Develop and execute customer success strategies that drive adoption, retention, satisfaction, and growth
• Lead regular business reviews, provide consultative guidance, and align solutions with customer objectives
• Manage day-to-day operations across accounts, including onboarding, issue resolution, change management, and ongoing support
• Collaborate with Sales, Product, Operations, Support, and Implementation to ensure aligned customer outcomes
• Act as voice of the customer to identify risks and advocate for improvements
• Utilize AI-powered tools and data insights to enhance engagement, efficiency, and scalability
• Identify opportunities for account growth and support renewals/upsell with Sales
• Maintain deep knowledge of FreedomPay products and the payments ecosystem
• Travel up to 20% for meetings, reviews, and events

Key requirements

• Bachelor’s degree or equivalent professional experience
• 7+ years in Customer Success, Strategic Account Management, Consulting, or similar roles
• Experience managing enterprise/global accounts in SaaS/fintech/payments
• Proven ability to influence executive stakeholders
• Fluent in English and Spanish for meetings and reviews

• strong communication and presentation skills
• relationship-building with executive stakeholders
• problem-solving and cross-functional collaboration
• CRM platforms and data-driven account management
• experience with AI-powered tools and analytics for engagement and efficiency
• knowledge of payments, fintech, commerce technologies

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