Process Improvement Project Manager

Job Description

Process Improvement Project Manager

n

Contract: Government

n

Location: Remote, with a base location in Birmingham, B37 7YE

n

Hours of work: 40

n

Contract Type: Permanent

n

n

We are seeking a Process Improvement Project Manager to lead the design and delivery of process improvement and transformation initiatives, combining strong project management capability with deep process expertise.

n

n

The role focuses on ensuring improvements are operationally effective, aligned to strategic business priorities, and meet customer and contractual delivery requirements.

n

n

Job Description

n

n

We are looking for someone who can lead process experts to assess current-state processes, design future-state solutions, and implement sustainable change across people, process, and technology, while managing projects through the full delivery lifecycle.

n

n

Key Responsibilities

n

n

n
• Lead end-to-end process improvement and transformation projects from discovery through implementation and embedding.

n

• Manage the full project lifecycle, ensuring delivery to agreed time, cost, scope, and quality standards.

n

• Analyse, redesign, and optimise business processes to improve efficiency, quality, and operational performance.

n

• Lead and coordinate process experts to assess current processes and design future-state solutions.

n

• Engage, influence, and manage senior stakeholders to drive alignment and decision-making.

n

• Implement sustainable change by embedding new ways of working across teams and systems.

n

• Track benefits realisation and performance using data, KPIs, and structured governance.

n

• Drive continuous improvement through structured methodologies and disciplined execution.

n

n

n

Professional and Personal Competencies/Qualifications

n

n

n
• Strong project management and delivery expertise, including planning, governance, risk management, and benefits realisation.

n

• Proven process improvement and process mapping experience, including Lean and/or Six Sigma methodologies and end-to-end process redesign.

n

• Excellent stakeholder management, communication, and influencing skills, including engagement at senior leadership level.

n

• Strong analytical and data-driven problem-solving skills, with advanced Excel capability.

n

• Demonstrable ability to lead change, facilitate workshops, and deliver sustainable business transformation.

n

• Lean / Six Sigma qualification (Green Belt or higher, or equivalent).

n

• Experience delivering process improvement initiatives in a complex, customer-focused environment.

n

• Strong proficiency in process mapping tools such as Visio (BPMN experience beneficial).

n

n

n

The Company

n

n

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors – from healthcare to finance – to deliver smart, sustainable solutions that improve everyday experiences.

n

n

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

n

n

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team – we’ll be happy to support you.

n

n

Join ISS and be part of something bigger.

…