Lead, Workforce Planning & Forecasting – Contact Center

Marks & Spencer plc in Salford seeks a highly analytical WFM leader to drive demand forecasting, capacity planning and scheduling for our contact centre operations. You will build and continuously improve workforce plans, align resources with service levels, and monitor performance against targets.

You will partner with customers services and third‑party partners to optimise productivity, implement real-time adjustments and ensure robust business continuity.

#J-18808-Ljbffr…