24/7 Incident Response: Customer Care Specialist

Company: Vodafone
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Job Description:

Vodafone is seeking a Customer Care Specialist for Vodafone Business Security Enhanced in Farnborough. The role oversees critical incidents within a 24/7 operations unit, driving resolution across multiple technologies and maintaining strong customer engagement.

You’ll own incident lifecycles, coordinate with cross-functional teams, and lead calls to restore services while upholding service standards and customer satisfaction. This is a 4-on, 4-off shift with on-site work.

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Posted: October 1st, 2026