What you’ll be doing
As an Account Manager, you’ll be responsible for leading a large operational team and ensuring exceptional service delivery across the account, other client sites within the portfolio, and occasional locations across the wider UK as business needs require.
- Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues.
- Build trusted relationships with customers and stakeholders, acting as the key point of contact for operational and account matters.
- Drive service excellence, operational performance and continuous improvement across the portfolio.
- Develop account plans that support customer needs, business objectives and future growth opportunities.
- Ensure contractual KPIs, service levels and business objectives are consistently achieved.
- Create a culture of engagement, accountability, development and high performance.
- Support workforce planning, succession planning and capability development across the account.
- Manage budgets, resources and operational efficiency to deliver strong commercial performance.
- Identify opportunities to enhance customer experience, improve services and add value to the account.
- Lead risk, compliance and assurance activities to maintain safe, effective and compliant operations.
- Support operational change and improvement initiatives across the portfolio.
- Work collaboratively with internal teams to share best practice and contribute to wider business success.
What you’ll bring
- Experience managing large operational teams within a service-led environment.
- A track record of delivering operational excellence and customer satisfaction.
- Excellent stakeholder management and relationship-building skills.
- Commercial awareness with experience managing budgets and performance metrics.
- Experience of driving employee engagement, development and retention.
- Knowledges of planning, forecasting and organisational capabilities.
- The ability to influence and communicate effectively at all levels.
- A proactive and solutions-focused mindset.
Essential Requirements
- Minimum of 3 years’ management experience.
- Full UK driving licence.
- Ability to obtain SC Clearance to operate on clients sites.
- Experience managing customer relationships and service delivery.
- Ability to work independently and make sound decisions in a fast-paced environment.
- Knowledge of budget management and P&L accountability.
Company Culture
At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do.
We believe in making a clear promise to our people:
- Opportunity – Seeing potential in every person
- People – Putting people at the heart of what we do
- Purpose – Making your world a safer place
We’re proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we’re building a culture where differences are valued and people can be themselves.
Benefits
From day one, you’ll have access to a range of benefits, including:
- Employee discounts with leading global and local brands.
- Health and wellbeing support, 24/7 online GP services.
- Pension and financial wellbeing resources and support.
- Life assurance for added peace of mind.
- Employee eligibility to EV Schemes (Subject to graded benefits).
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