Company: Ema Unlimited
Location: Hinckley and Bosworth
Job Description:
Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and reliability of our AI systems in production. This role involves diagnosing incidents, guiding RCA, and working with Engineering, Product and Implementation to prevent future failures.
You will be a key partner during incidents, translating complex AI behavior into actionable insights for customers and internal teams, while promoting quality improvements and on-call clarity.
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Posted: October 8th, 2026