Customer Service Manager – Front‑End Leader

B&M Retail Limited in Guisborough is seeking a Customer Service Manager to lead the front-end team and deliver a brilliant shopping experience. This permanent, full-time role puts you at the heart of daily store operations, from greeting customers to resolving issues with confidence and care.

You’ll drive service standards, KPI performance, and customer satisfaction while enabling a welcoming, high-energy store atmosphere and flexible scheduling across days, evenings, and weekends.

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