The Results People are looking for Customer services advisors for our well-known client based in Smethwick.
Location: SmethwickJob Type: Temporary to PermanentHours: 37.5 hours per weekPay: £12.71 per hour initially, increasing to £13.27 per hour after 12 weeksOvertime: After 12 weeks, overtime may be available at £19.91 per hour
About the Role
We are currently recruiting for Customer Service Advisors to join a busy team in Smethwick.
This is a fantastic opportunity for candidates who enjoy working with people, are confident communicating over the phone and by email, and have a strong customer-focused approach.
You will be responsible for handling customer enquiries and complaints, providing excellent customer service, and ensuring queries are dealt with professionally and efficiently.
Key Responsibilities
- Handling customer enquiries by telephone and email
- Dealing with customer complaints in a professional and helpful manner
- Providing accurate information and resolving customer queries
- Maintaining a high level of customer service at all times
- Updating customer records and internal systems
- Working as part of a busy and supportive team
- Escalating complex issues where necessary
- Following company procedures and maintaining a professional approach
Working Hours
The role is 37.5 hours per week, including a 30-minute unpaid break.
You will work 5 days out of 7, with the following operating hours:
- Monday-Friday: 08:00-18:30
- Saturday-Sunday: 08:00-16:00
- Weekend working: 1 weekend every 6 weeks
Your working days and shifts will be confirmed as part of the recruitment process.
Pay & Benefits
- £12.71 per hour initially
- £13.27 per hour after 12 weeks
- Potential for overtime after 12 weeks
- Overtime paid at £19.91 per hour
- Temporary to permanent opportunity
- 2 weeks’ fully supported training
- On-site canteen
- On-site car park
Training
All successful candidates will receive 2 weeks of training to help you settle into the role:
Week 1 – Introduction
- Introduction to the company and team
- Role expectations and procedures
- Customer service training
Week 2 – System Training
- Full training on the systems you will be using
- Practical guidance and support
- Preparation for moving into the role
About You
The ideal candidate will:
- Have excellent communication skills
- Be confident speaking to customers over the phone
- Have good written communication skills for dealing with emails
- Be comfortable handling complaints and difficult conversations
- Have a professional and positive attitude
- Be able to remain calm under pressure
- Have good attention to detail
- Be reliable and punctual
- Be comfortable working as part of a busy team
Previous customer service or call centre experience would be beneficial, but full training will be provided.
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