Temporary Call Centre Agent

Call Centre Agent

Goldthorpe, S63 | £28,840 | Monday-Friday, 8am-5pm | Temporary

We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business.

You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout.

Key Responsibilities

• Guide customers through the online platform and provide technical support.
• Encourage customers to adopt new online services.
• Process orders and service requests.
• Schedule and dispatch service calls.
• Triage customer queries and resolve issues where possible.
• Keep customers updated and maintain accurate records.
• Liaise with hauliers, technicians and internal teams.

About You

• Customer service or call centre experience.
• Excellent communication and problem-solving skills.
• Confidence dealing with customers and overcoming objections.
• Strong attention to detail and organisational skills.
• A positive, customer-first attitude.
• Good computer skills and the ability to learn new systems.
• Full training will be provided, so don’t worry if you don’t meet every requirement.

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