Head of Scaled Customer Success & Commercial Growth

Company: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Apply for the Head of Scaled Customer Success & Commercial Growth
Location: South Shields
Job Description:

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to define and drive a scaled Customer Success function in a fast-growing SaaS environment. You will lead two Customer Success Managers and own the strategy for a £4-5M ARR portfolio, influencing executive stakeholders and guiding customer conversations.

You will comfortably coach your team while engaging in high-level client dialogues, driving adoption, renewal and expansion opportunities

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Posted: September 16th, 2026