Customer Service Advisor

You’ll be on the front line helping our Customers to setup and install our scripts onto their FiveM Server. Part of this will include you answering questions and queries, helping with installation and configuration as well as potential troubleshooting of issues.Other duties will include reporting bugs to our Developers so that we can keep improving the scripts we provide to players.

Responsibilities

• – Respond to customer inquiries via email, chat, and phone
• – Troubleshoot technical issues and provide solutions
• -Work with the product team to report bugs and feature requests

Requirements

• – Technical aptitude and ability to learn new scripts and tools quickly
• – Good written communication skills in English
• – Patient and empathetic approach when helping customers with their server issues
• – Knowledge of FiveM, its frameworks (ESX, QBCore, QBox) and Lua is a plus

What we offer

• – Sneak peeks at upcoming scripts and releases
• – Work closely with our developers and get a behind-the-scenes look at how products are made
• – Positive, collaborative team atmosphere
• – Continuous feedback to help you grow in a customer support role

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