Quality Assurant Manager – Repairs and Maintenance

Quality Assurance Manager – Repairs & Maintenance

Location: Central London

Job Type: Temporary (9 months) with plans to move onto a two-year fixed term contract

Hourly Rate: £45-£50ph umbrella

Day-to-day of the role

• Lead the quality assurance and performance management functions, providing independent scrutiny and assurance of service delivery, compliance, and customer outcomes.
• Develop and maintain a comprehensive quality assurance framework to ensure services meet all regulatory standards and contractual obligations.
• Provide professional advice and assurance on service performance and quality to the Head of Repairs & Maintenance.
• Design and deliver a programme of audits, service reviews, quality inspections, and assurance activities across operations.
• Monitor and evaluate service performance through detailed reports and dashboards, identifying trends, risks, and opportunities for improvement.
• Lead contractor challenge and recovery activities, and support staff management to ensure effective service delivery.
• Review and monitor contractor performance against contractual obligations and service standards.
• Investigate service failures and recommend corrective actions to improve service quality and compliance.

Required Skills & Qualifications

• Proven management and leadership experience in a related public service field.
• Demonstrable ability to establish positive relationships with a wide range of stakeholders.
• Highly developed written and verbal communication skills, capable of producing detailed reports and training materials.
• Ability to make clear, coherent, and legally compliant decisions at both strategic and operational levels.
• Experience managing complex tasks simultaneously and delivering high-quality outputs within tight deadlines.
• Strong analytical skills with the ability to gather, understand, and use data for informed decision-making.
• Excellent presentation and strong IT skills.

Benefits

• Opportunity to work in a pivotal role within a local authority.
• Exposure to diverse challenges and a chance to make significant impacts on community services.
• Competitive hourly rate and flexible working conditions.

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