Call Centre Agent

Call Centre Agent

Location: Goldthorpe, S63

Salary: £28,840

Contract: Permanent

Working hours: Monday-Friday, 8am-5pm

We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business.

You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout.

Key Responsibilities

• Guide customers through the online platform and provide technical support.
• Encourage customers to adopt new online services.
• Process orders and service requests.
• Schedule and dispatch service calls.
• Triage customer queries and resolve issues where possible.
• Keep customers updated and maintain accurate records.
• Liaise with hauliers, technicians and internal teams.

About You

• Customer service or call centre experience.
• Excellent communication and problem-solving skills.
• Confidence dealing with customers and overcoming objections.
• Strong attention to detail and organisational skills.
• A positive, customer-first attitude.
• Good computer skills and the ability to learn new systems.

Full training will be provided, so don’t worry if you don’t meet every requirement.

Benefits

• 31 days’ holiday including bank holidays
• Bonus opportunities
• Career progression and development
• Enhanced pension
• Health Cash Plan
• Life Assurance
• Employee Assistance Programme
• Colleague discounts
• Retail, leisure and gym discounts
• Paid volunteer leave
• EarlyPay
• Refer a Friend bonus

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