Location: Hybrid role with occasional travel to the North East required
Full-time
About Probe Industries
At Probe Industries, our vision is clear: to make every breath we take a clean one. We are committed to a future where safe air is the standard, not the exception and we are determined to raise the bar for air quality everywhere.
What began as a focused response to persistent industrial odours has evolved into a globally recognised business serving waste management, food production, construction, heavy industry and utilities. With manufacturing in Northumberland and a second facility in West Virginia, USA, Probe combines local engineering capability with global reach, supplying customers across the UK, Europe, Asia-Pacific and North America.
About The Role
As Probe continues to grow, we’re looking for an experienced Account Manager to take ownership of our existing customer relationships and help us turn those relationships into long-term commercial growth.
You’ll work closely with our CEO and CMO, and manage our Customer Engagement Executive, who will support you with account research, CRM activity, customer engagement and targeted outreach.
Your role will be to turn our commercial strategy into focused account activity, developing relationships, identifying opportunities and making sure those opportunities are progressed.
Key Responsibilities
- Own and develop customer relationships: build strong relationships with key customers, understand their needs and maintain regular contact through calls, meetings and site visits.
- Grow existing accounts: identify opportunities for additional products, services and sites within existing customer organisations, and develop plans to grow strategically important accounts.
- Progress commercial opportunities: qualify opportunities, coordinate technical input, prepare proposals and quotations, and ensure follow up.
- Lead the Customer Engagement Executive: provide commercial direction on account research, contact identification and outreach, ensuring activity is focused on the right customers and opportunities.
- Follow up new business opportunities: support the CMO and CEO, where required, with lead follow up from exhibitions and marketing activity.
- Provide commercial insight: lead on CRM management, with support from the Customer Engagement Executive, ensuring customer and opportunity information is accurate and up to date. Monitor account and pipeline activity, and share customer insight, opportunities and risks with the CEO and CMO.
- Being part of a small business means getting exposed to every part of the company during your day to day. We work together to make sure everyone is supported which means that on occasion you may be asked to carry out other reasonable tasks outside your usual role to support the team and the smooth running of the business.
Ideal Experience
We’re looking for someone who is commercially minded, proactive and confident building relationships.
You’ll ideally have:
- Proven experience in account management, customer relationship management or a similar commercial role.
- Experience growing existing customer accounts and identifying new opportunities within them.
- Experience in an engineering, industrial, waste or wastewater environment is required.
- Strong communication, relationship-building and negotiation skills.
- A proactive approach to customer engagement, including phone calls, meetings and site visits.
- Strong organisation skills and the ability to manage multiple accounts and opportunities.
- Experience using a CRM system.
- Experience managing or directing the work of others.
- A full UK driving license and willingness to travel across the UK.
What Will Success Look Like?
Success in this role will be measured by the strength and growth of our customer relationships, not simply activity levels.
You’ll be successful when:
- Existing customers continue to choose Probe and our relationships with them are growing.
- We’re identifying and winning opportunities for additional products and sites within key accounts.
- Commercial opportunities are being progressed consistently from identification through to close.
- Customers see you as a trusted and proactive point of contact.
- The Customer Engagement Executive has clear commercial priorities and is generating useful customer insight, engagement and opportunities.
- The CEO and CMO have greater visibility of what’s happening across our key accounts and where the next opportunities lie.
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