The Opportunity
We are currently looking for a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract.
This is an exciting opportunity to join a growing business at an important stage of its development. The successful candidate will play a key role in supporting customers and ensuring a consistently high level of service across the business.
While the position is initially offered on a 12-month fixed-term basis, the business is actively looking to expand, so there is a strong possibility of the role becoming permanent for the right person as the organisation continues to grow.
Your responsibilities are likely to include:
- Responding to customer enquiries via phone, email and other relevant channels.
- Coordinating customer requests and ensuring they are followed through to resolution.
- Building and maintaining positive relationships with customers.
- Providing accurate and timely information to customers.
- Liaising with internal teams to ensure customer requirements are met.
- Managing and updating customer records and relevant systems.
- Monitoring outstanding queries and following up where required.
- Identifying and escalating issues appropriately.
- Supporting the wider team with general coordination and administration.
- Contributing to the ongoing improvement of customer service processes and standards.
About You
We are looking for someone who is customer-focused, organised and proactive, with a genuine desire to provide a high standard of service.
You will ideally have:
- Previous experience in customer service, customer coordination, housing, property, construction, facilities management, repairs and maintenance, minor works or a similar environment.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- A professional and approachable manner.
- The ability to manage multiple tasks and priorities effectively.
- Good attention to detail.
- Confidence using IT systems and Microsoft Office.
- A positive, flexible and solution-focused approach.
- The ability to work effectively both independently and as part of a team.
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