Service Team Leader – Customer Care

RGB Network in Rainham is seeking a Service Team Lead to guide the Service Team, mentor colleagues and ensure customers receive a consistently high level of service. This hands-on leadership role will develop the team and align service delivery with SLAs.

You will manage incoming calls and tickets, allocate engineers, monitor KPIs, and drive process improvements while maintaining a professional, customer-focused approach during Monday–Friday 08:00–17:00.

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