Patient Experience & Complaints Officer (PALS)

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Patient Experience & Complaints Officer (Band 4) to join the Quality and Risk team. Based primarily at Whiston Hospital, the role involves guiding patients and their families, resolving concerns and providing information about hospital services.

The post may require travel across Trust sites and a commitment to excellent patient care. With a patient-facing focus and collaborative duties with staff and managers, the successful

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